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Manage your customer support with Microsoft Excel and Freshdesk

The Freshdesk edition of Invantive Control is an Excel add-in for Freshdesk. It's proven real-time reporting software which helps you to rethink and optimize your customer support from within Microsoft Excel. Using formulas, array formulas and blocks of data you easily retrieve information from Freshdesk and you can even upload information from within Excel.

Invantive Control provides you with all the functionalities needed to make real-time customer relationship management decisions. With the Excel add-in Invantive Control and Freshdesk you will have all the functionalities you need to control your customer support, calculate KPIs and project your future customer satisfaction in real-time.

Customer service in control

The Freshdesk Edition of Invantive Control provides you with benefits such as:

  • Flexibility of Excel by an Excel add-in paired with the data integrity provided by Freshdesk in the cloud.
  • Download facts from and upload facts to Freshdesk using an Excel add-in.
  • Real-time customer relations management and business intelligence using formulas, array formulas and data blocks.
  • Create and execute predictive models such as customer satisfaction, complaint rates, and handling time from within Microsoft Excel.
  • Design and edit custom reports as spreadsheets based upon Freshdesk.





Create documents with data from Freshdesk in Microsoft Word

Manually collecting data and making tables in Word usually takes a very long time. Mainly in the case of regularly needed documents, this can be a very time consuming task. Invantive Composition offers a great solution to this problem. Invantive Composition helps you to select and retrieve data and tables from the Freshdesk database with ease.

You can specify which information and data you are interested in from the rich APIs. Invantive Composition for Word will fill your previously created Word templates with data coming directly from the Freshdesk database. Creating complex and correct Word documents containing all the specific information from Freshdesk is now just a matter of a few minutes and has never been easier.

Invantive Composition for Word does not require a programmer. With Invantive Composition it is simple to fill out Word template with Freshdesk data, just like Microsoft Word. The resulting filled-out Word documents can be used without the application.

The Freshdesk Edition of Invantive Composition provides you with benefits such as:

  • Optimization of the document creation and communication process.
  • Automatically fill pre-composed templates in Word.
  • Focus on your customer support business, not on technology; no programming and no software developers.
  • Merge unstructured texts in a document with structured data, pictures and bar codes.
  • Reduction of erroneously prepared documents and production costs.




query tool

Optimize your Business Intelligence with Freshdesk and the free Invantive Query Tool

Invantive's free SQL Query Tool for Freshdesk provides you with real-time Business Intelligence across your entire enterprise. It provides access to your crucial company information stored in the Freshdesk cloud. No programming, no coding, no Excel downloads; just use the SQL knowledge you already have. This enables you to organize your business data fast for correct decision making. You are be able to extract, analyze and to a certain extent report business data such as tickets, customer complaints, customer data, quality management and customer satisfaction.

The Invantive Query Tool provides all the functionalities needed to make the right business decisions based upon your business data in the Freshdesk cloud.

The included Freshdesk driver is limited to retrieve at most 100 rows per query.

SQL Query of business data in Freshdesk

The Freshdesk Edition of Invantive Query Tool provides you with benefits such as:

  • Flexibility of SQL paired with the data provided by Freshdesk.
  • Download facts into SQL query tool such as tickets from Freshdesk using queries.
  • Real-time customer relations management and business intelligence.
  • Re-use existing SQL knowledge without learning API protocols and/or coding.
  • Develop and run SQL statements.




online SQL editor

Manage your company with Freshdesk and the web-based Online SQL Editor

Invantive's free Online SQL Editor for Freshdesk provides you with real-time business knowledge across your entire enterprise. It provides access to your crucial company information stored in Freshdesk. No programming, no coding, no Excel downloads; just use the SQL knowledge you already have. This enables you to analyze your business data fast for correct decision making. You are be able to extract and analyze business data such as tickets, customer complaints, customer data, quality management and customer satisfaction.

It doesn't matter where you are; you can login from any location via the web browser and retrieve tickets, contacts and all other information available through APIs using SQL. The Online SQL Editor provides all the functionalities needed to make business decisions using your smart phone, iPad, iMac or PC.

The included Freshdesk driver is limited to retrieve at most 100 rows per query.

SQL Query of business data in Freshdesk

The Freshdesk Edition of the Online SQL Editor provides you with benefits such as:

  • Interactive and online access to your company information via any modern web browser.
  • Usable from any location and any platform, such as Windows, Mac, Linux, iPhone, iPad etc.
  • Connect directly with cloud platforms with the same credentials as you normally use.
  • All Freshdesk APIs accessible.





Connect your applications using proven Invantive technology and ADO.NET

Invantive Bridge is an SDK that enables your applications and databases to connect using the same technical features as offered by the range of Invantive products. Invantive Bridge provides cloud connectivity as well as an advanced SQL engine and drivers. With Invantive Bridge you can access your cloud and on-premise applications and data from within Microsoft Visual Studio, Microsoft Power BI, Telerik and many others using familiar SQL statements and Microsoft ADO.NET.

The use of the cloud connectivity options of Invantive Bridge allows you to use a wealth of connection options to combine applications, processes and data across the cloud into one connected solution.

The advanced Invantive SQL engine within the SDK enables your solutions to offer an easy reporting and analysis environment independent of and in addition to the connectivity protocols already available. Both 32 and 64 bit drivers are supported.

An easy reporting and analysis environment thanks to the Invantive SQL engine within the SDK

Invantive Bridge offers you benefits such as:

  • Cloud-connectivity.
  • Microsoft Power BI and Visual Studio.
  • Microsoft ADO.NET driver.
  • Advanced Invantive SQL engine.
  • Large number of possible on-premise and cloud platforms.




data hub

Controlled and timed data exchange for Freshdesk

The Freshdesk Edition of Invantive Data Hub is command-line driven software that is capable of executing Invantive scripting language compatible scripts across many database and cloud platforms. Ideal for high volume data loads into and extractions of Freshdesk. It provides a headless mode which makes it ideal for use in server environments and scheduled uploads and downloads in lights-out operations.

Thanks to compatibility with the popular Invantive scripting language, you can easily move business processes you have designed on Invantive Control for Excel or Invantive Query Tool into a server environment. Besides high volume data loads you can also generate reports in Excel and other formats using data from Freshdesk.

The support for headless mode enables Invantive Data Hub to be started by batch files or from the Windows Task Scheduler. When running Invantive Data Hub in headless mode, you will enjoy the integrated logging features for ease of analysis and auditability.

The Freshdesk edition allows direct loading between Freshdesk and SQL Server and MySQL. The All Cloud edition extends this cross-database capabilities to over 50 on-premise and cloud platforms.

Supercharge data exchange with Freshdesk

The FreshDesk Edition of Invantive Data Hub provides you with benefits such as:

  • Schedule and run high volume data loads and extractions of Freshdesk.
  • Headless and command-line driven for use on servers.
  • Invantive Query Tool-scripting language compatible.
  • Share reports in PDF, SQL, CSV, Excel and XPS formats to network shares or DropBox.
  • Direct distributed SQL statements and replication between Freshdesk, SQL Server and MySQL (extensible to over 50 platforms).




data loader

Load data into cloud applications and relational databases

Invantive Data Loader transports data between Freshdesk, cloud applications, relational databases and files in one integrated solution. Based upon Invantive SQL with it's dozens of connectors, you can easily load data into your cloud application or relational database using a graphical user interface.

For instance, Invantive Data Loader guides you through the exchanging data with Freshdesk and many other platforms with a few clicks. It can take data from over 50 platforms such as Microsoft SQL Server, PostgreSQL, Exact Online, Salesforce or CSV or Excel files.

The integrated advanced Invantive SQL engine provides a proven base for you to exchange data, including the use of fast bulk loaders on supported platforms such as Microsoft SQL Server. A flexible mapping of fields enables basic transformations during the process, while the flexibility of Invantive SQL on the background ensures that no tasks is too hard to accomplish.

The free version of Invantive Data Loader is restricted to at most 1.000 rows per run. For high volume use or background processing, please consider the use of compatible enterprise solutions such as Invantive Data Hub or Invantive Control. An unlimited use variant is included in these solutions.




data replicator

Replicate data from Freshdesk in a relational database

Invantive Data Replicator allows you to replicate data from Freshdesk and over 50 other platforms in a relational database such as Microsoft SQL Server or PostgreSQL. Invantive Data Replicator ensures the presence of sufficiently "fresh" data for your reporting purposes by applying a combination of techniques, including near real-time synchronization using webhooks (where available and supported).

The replicated data is made available through configurable views, including consolidation across multiple companies such as with Exact Online and Freshdesk. Effectively you get a so-called "ODS" (Operational Data Store). The performance gain compared with repeatedly accessing the XML and REST APIs of Freshdesk is between 50 and 2.500.

These database views can be used in your Power BI reports, Microsoft Access, custom reports and from traditional SQL. Data Replicator also automatically maintains indexes for optimal performance even with very large data sets and ad-hoc queries.

The advanced Invantive SQL engine included with Invantive Data Replicator enables you to configure the cloud sources for Data Replicator and trigger downloads. Data Replicator also includes Invantive Data Hub and Invantive Data Cache, so you can also run ad-hoc queries directly on over 50 cloud platforms, including cross-company and cross-country queries and uploads in Freshdesk.

Data Replicator runs on 32 and 64 bit Windows devices.

  • The first subscription period includes 1 hour of Getting Started consultancy.
  • Subscription per 100 companies.
  • Support available 9:00-17:00 CET through phone +31 88 00 26 599 or

Replicate your Freshdesk data with Invantive Data Replicator

The Freshdesk Edition of Invantive Data Replicate provides the following benefits to optimize your business processes:

  • Replication ensures use of fresh data.
  • Fresh data using a combination of techniques.
  • Consolidation into one reporting environment.
  • Runs on inexpensive PostgreSQL and Microsoft SQL Server databases.
  • Over 50 supported on-premise and cloud platforms.




data access point

Add additional protocol support to Freshdesk APIs

The Freshdesk Edition of Invantive Data Access Point is available both online and on-premise. The software allows you to exchange data across various communication protocols with Freshdesk. But also interfaces for EDI (XML, text), MailChimp, outbound email, PayPal, web services, Odoo and/or Sugar CRM can easily be established using the available API connectors.

Invantive Data Access Point acts as a proxy that based upon Invantive SQL statements (such as used with ODBC driver or JDBC) exchanges data with Freshdesk using ten additional API protocols:

  • HTML
  • XML
  • JSON
  • BSON
  • Atom
  • RSS
  • CSV
  • Text
  • Excel 2007
  • XML+XSL.

All features of the software can be used during 30 days for free. After registration you will get invoiced EUR 50 every month you use Invantive Data Access Point (per 10 partitions). For each additional partition EUR 5 will be charged. There is no term of notice; when you stop using the software you will only get an invoice for the current month and no subsequent invoices.

According to our users are "CData" and "Invantive Data Hub" similar solutions for exchanging data with Freshdesk through SQL. Don't forget to also consider these alternatives!

Cross-protocol data exchange across many platforms

Invantive Data Access Point provides the following benefits to optimize your business processes:

  • Simplify business process automation by integration and orchestration.
  • Extend Freshdesk by supporting many additional communication protocols.
  • Re-use Invantive SQL statements to specify data down- and uploads.


Invantive ® BV
  • Biesteweg 11
  • 3849 RDHierden
  • the Netherlands
  • Bank : IBAN NL 42 RABO 01 23 4097 80, BIC RABO NL 2U.
  • PayPal:
  • Rabobank Groep N.V., Branch : Rabobank Peel, Maas en Leudal.
  • Sint Antoniusstraat 40, 6093 GC, Heythuysen the Netherlands

Privacy Policy X

Effective date: August 26, 2019

Invantive BV ("us", "we", or "our") operates the website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Revision History


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Use of Data

Invantive BV uses the collected data for various purposes:

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Invantive BV's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Invantive BV may process your Personal Data because:

Retention of Data

Invantive BV will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Invantive BV will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to the Netherlands and process it in the Netherlands and other countries within the European Union.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Invantive BV will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Invantive BV is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Invantive BV may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Invantive BV may disclose your Personal Data in the good faith belief that such action is necessary:

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Invantive BV aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: